Refunds, disputes and export.

Refund Policy

All sales are final. Because each purchase delivers a digital file (template or ebook) instantly upon payment, we do not offer refunds or exchanges once the download link has been issued or the file has been accessed. Exception: if the file you received is corrupted, materially incomplete, or is not the item you paid for, contact support within 7 days of purchase at Contact@workingfilesco.com and we will replace the file or issue a full refund, at our discretion.

Dispute Policy

If something isn't right with your order, contact us at Contact@workingfilesco.com before opening a dispute or chargeback with your bank or card provider — most issues can be resolved directly and faster this way. We aim to respond within 2 business days. If you file a chargeback without first contacting us, we reserve the right to contest it and to present this policy, your download record, and our correspondence as evidence.

Legal / Export

All products are digital files delivered electronically for lawful personal or business use only. By purchasing, you confirm you are not located in, or a resident of, any country subject to U.S. government embargo or listed as a "terrorist-supporting" country, and are not on any U.S. government denied- or restricted-party list. You may not resell, redistribute, or sublicense the files as a standalone product.